For Urgent Faults call us
24/7 on 03 577 7007 

An “urgent” fault is where you have a power outage, see lines down, or damage to network equipment that may pose a risk to people or property.

If you have no power please check your main switch board, prior to reporting the fault. If the fault is reported to us and we find the fault to be on your installation, and not our network, we may invoice for any costs incurred.

Urgent faults can include: 

  • Lines down – vegetation on lines 

  • Equipment/vehicle contact with poles/lines/cables 

  • Any damage to the network – risk to public 

  • No power 

  • Part power 

  • Flickering power

Non-Urgent Faults ➔ 

To report a non-urgent fault during office hours (Monday to Friday 8am - 5pm) click on the box below. Please note this service is only monitored during office hours Monday to Friday between 8am and 5pm.

For all urgent faults please call us 24/7 on 03 577 7007. 

A non-urgent fault can include:

  • Vegetation growing near overhead lines

  • Faulty streetlight

  • Graffiti on MLL’s equipment